Skip to content

Cart

Your cart is empty

Continue shopping

Featured products

Hand-Knitted Silk Mohair CardiganHand-Knitted Silk Mohair Cardigan
Sale price1.619,00 lei
Lace DressLace Dress
Sale price1.201,00 lei
Cotton Velvet Blazer with Flared SleevesCotton Velvet Blazer with Flared Sleeves
White Linen DressWhite Linen Dress
Sale price1.985,00 lei

Frequently asked questions

Here are our customers' most frequent questions.

About our products

How do I know what size to order?

Each product page includes a detailed size guide to help you find the perfect fit. If you’re unsure or need assistance, feel free to email us at hello@mosberi.com - we’re here to help.

What materials are your pieces made from?

Our collections are crafted using deadstock fabrics — leftover high-quality materials from luxury fashion houses. It’s our way of reducing waste and creating beautiful garments with a story.

Where are your clothes made?

All our pieces are proudly made in Romania, in small batches, under fair working conditions and with attention to every detail.

About orders

How long does it take for my order to be shipped?

Most of our items are made to order. Lead time varies between 5 and 10 working days. If you need your items sooner than that, please send us an email at hello@mosberi.com and we will do our best to prepare and send your order sooner.

How can I track my order?

Once your order is sent and we generate the shipping label, you will receive an email with the tracking number. You can check the status of your delivery by clicking on the tracking number.

What shipping method do you use and how much does it cost?

We send your orders with DHL Express Delivery. Transit time is between 2-4 days, depending on the region you live in. The shipping cost is 24 EUR for EU shipping addresses and 5 EUR for Romania.

How much duties and taxes will I have to pay for an international shipment?

We ship internationally. For orders placed from European Union countries, all taxes and duties are included in the final price of the product. 

All orders delivered outside of the European Union may be subject to eventual taxes and customs duties, which the purchaser is responsible for paying.

In case of a refund, we are not able to refund duties and taxed paid in the country of reception. 

How can I return an item from an international order?

You can return an item from an international order within 14 days from reception. Please write us an email at hello@mosberi.com to let us know that you wish to return the item. 

Since we are unable to provide pre-paid shipping for your returns, the shipping costs need to be covered by the customer.

Pack up your items in the original packaging. Drop off the parcel at any post office (to be on the safe side, you might consider using a trackable shipping service, especially for higher valued products).

Send your package to the following address:

GREEN DEAL FACTORY SRL
BDUL FERDINAND NR. 78D
ALBA IULIA, 510104
ROMANIA

We are not able to refund duties and taxed paid in the country of reception. 

When will I receive my refund?

You will receive your refund within 5 days from reception of the returned item/items.

Didn't find your answer?

Send us a message using the form below.