FAQ
How long does it take for my order to be shipped?
Most of our items are made to order. Lead time varies between 5 and 10 working days. If you need your items sooner than that, please send us an email at hello@mosberi.com and we will do our best to prepare and send your order sooner.
How can I track my order?
Once your order is sent, you will receive an email with the traking number.
What shipping method do you use and how much does it cost?
We send your orders with DHL Express Delivery. Transit time is between 2-4 days, depending on the region you live in. The shipping cost is 18 EUR for EU shipping addresses and 25 EUR for rest of the world.
How much duties and taxes will I have to pay for an international shipment?
We ship internationally. For orders placed from European Union countries, all taxes and duties are included in the final price of the product.
All orders delivered outside of the European Union may be subject to eventual taxes and customs duties, which the purchaser is responsible for paying.
How can I return an item from an international order?
You can return an item from an international order within 14 days from reception. Please write us an email at hello@mosberi.com to let us know that you wish to return the item.
Since we are unable to provide pre-paid shipping for your returns, the shipping costs need to be covered by the customer.
Pack up your items in the original packaging. Drop off the parcel at any post office (to be on the safe side, you might consider using a trackable shipping service, especially for higher valued products).
Send your package to the following address:
GREEN DEAL FACTORY SRL
BDUL FERDINAND NR. 78D
ALBA IULIA, 510104
ROMANIA
When will I receive my refund?
You will receive your refund within 5 days from reception of the returned item/items.
Will I be refunded duties for an international shipment?
We are not able to refund duties and taxed paid in the country of reception.
For wholesale inquiries please send us an email at hello@mosberi.com